Refund and Returns Policy
Last Updated: 06/02/2026
Thank you for shopping with ACE Solutions . Please read this policy carefully before making a purchase.
General Policy
All products sold by ACE Solutions are considered final sale, except in cases where a product is confirmed to be faulty or defective.
Refunds or returns will only be accepted under the conditions outlined below.
Refunds – Faulty Products Only
Refunds are provided strictly for faulty or defective products.
A product may be considered faulty if:
- It has a manufacturing defect
- It does not function as intended upon delivery
- It was damaged prior to delivery (not caused by misuse)
Refunds will not be issued for:
- Change of mind
- Incorrect product selection
- Compatibility issues
- Normal wear and tear
- Damage caused by misuse, improper installation, or negligence
Reporting a Faulty Product
If you believe you have received a faulty product, you must:
- Contact us within [7] days of receiving the product
- Provide:
- Your order number
- A clear description of the issue
📧 Email: aceltd@automation.mu
📞 Phone: 2321554
Requests made after the stated timeframe may not be accepted.
Inspection & Approval
All faulty product claims are subject to inspection and verification by our technical team.
We reserve the right to:
- Repair the product
- Replace the product
- Issue a refund if repair or replacement is not possible
The decision will be made at our discretion.
Returns
If a return is approved:
- The product must be returned in its original packaging
- All accessories, manuals, and components must be included
- The product must not show signs of misuse or physical damage
Failure to meet these conditions may result in rejection of the claim.
Refund Method & Processing Time
- Approved refunds will be issued to the original payment method
- Refund processing time is [7–14 business days], depending on the payment provider
Exchanges
If you prefer, a replacement or exchange may be offered instead of a refund, subject to product availability.
Policy Acceptance
By completing a purchase on ACE Solutions, you acknowledge that you have read and agreed to this Refund & Return Policy.