Terms & Conditions
Last Updated: 06/02/2026
Welcome to ACE Solutions. These Terms & Conditions govern your access to and use of our website https://automation-mu.com/ and the purchase of any products or services from us.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. Company Information
Business Name: Automation & Controls Engineering Ltd
Website: https://automation-mu.com/
Email: aceltd@automation.mu OR aceltd@internet.mu
Phone: 2321554
Location: Coromandel Industrial Zone, A1 Block 18/19, Beau Bassin-Rose Hill
2. Products & Services
- All products and services are subject to availability.
- Product descriptions, images, and specifications are provided for general guidance only.
- We reserve the right to modify or discontinue products without prior notice.
3. Pricing & Payments
- Prices may change at any time without notice.
- Full payment must be received before an order is processed or shipped.
We reserve the right to cancel orders due to pricing errors, suspected fraud, or unauthorized transactions.
4. Orders & Acceptance
- Submitting an order does not guarantee acceptance.
- An order is considered accepted only once confirmed by us.
- We may limit or cancel quantities at our discretion.
5. Cancelling an Order
To cancel an order, kindly contact our customer service as soon as possible.
- Cancellation requests must be made before the order has been processed or dispatched.
- Once an order has been processed, shipped, or delivered, it cannot be cancelled.
- Approved cancellations do not automatically qualify for a refund.
6. Refund & Return Policy (Faulty Products Only)
All sales are final, except in cases where a product is confirmed to be faulty or defective.
Refund Eligibility
Refunds or returns will be considered only if:
- The product has a manufacturing defect
- The product is damaged prior to delivery
- The product does not function as intended upon receipt
Refunds will not be issued for:
- Change of mind
- Incorrect product selection
- Compatibility issues
- Normal wear and tear
- Damage caused by misuse, improper installation, or negligence
7. Reporting Faulty Products
Faulty products must be reported within [7] days of receipt.
Customers must provide:
- Order number
- Description of the fault
All claims are subject to inspection and approval by our technical team.
8. Resolution for Faulty Products
If a product is confirmed faulty, we may, at our discretion:
- Repair the product
- Replace the product
- Issue a refund if repair or replacement is not possible
Refunds, if approved, will be processed to the original payment method within [7–14 business days].
9. Shipping & Delivery
- Delivery timelines are estimated at 3 to 5 business working days.
10. Warranty & Liability
- Products are supplied “as is” unless otherwise stated.
- We are not liable for damages resulting from improper use or installation.
- To the maximum extent permitted by law, ACE Solutions shall not be liable for indirect or consequential losses.
11. Intellectual Property
All website content, including text, images, logos, and designs, is the property of ACE Solutions and may not be reproduced without written permission.
12. User Conduct
You agree not to:
- Violate applicable laws
- Upload malicious software or harmful content
- Attempt unauthorized access to the website
Violations may result in termination of access.
13. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.
14. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes take effect immediately upon posting on the website.
15. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Mauritius.
16. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
📧 Email: aceltd@automation.mu OR aceltd@internet.mu
📞 Phone: 2321554