+230 2321554
aceltd@automation.mu
FREQUENT ASKED QUESTION
What products and services do you offer?
We offer industrial automation products—PLCs, sensors, VSDs, control panels, energy monitoring systems, and accessories—along with engineering services including system and energy audit
How can I contact customer support or sales?
You can contact us via phone, email, or by using the contact form on our website.
Phone: +230 232 1554
Email:aceltd@automation.mu
Our team will respond as quickly as possible during business hours.
Do you provide technical support after purchase?
Yes, we provide technical support for products purchased from us. Support may include product guidance, configuration advice, and troubleshooting, depending on the product and service agreement.
How do I place an order?
Orders can be placed directly through our website. You may also contact us via email or phone for assistance, quotations, or bulk orders.
What are your estimated delivery times?
Estimated delivery times are between 3 and 5 working days
Do you offer installation or configuration services?
Yes, we offer professional installation, commissioning, and configuration services for automation systems. Please contact us for service availability and pricing.
Can you help integrate products in the systems?
Absolutely. Our engineers can assist with integrating new products into your existing automation or control systems.
Do you offer quotations or pro-forma invoices?
Yes, we provide quotations and pro-forma invoices, especially for business clients, project-based orders, and bulk purchases. energy audits, and technical consultancy.
What payment methods do you accept?
We accept bank transfers, Juice, cheque, and cash payment.
Do products come with a warranty?
Yes, most products come with a manufacturer’s warranty. Warranty duration and coverage depend on the product and brand.